Effective Date: March 22, 2025

Thank you for shopping with USBT Online! We are committed to delivering your trading card game products safely and efficiently. This policy details our shipping procedures and guidelines within the United States.

1. Order Processing Time

• All orders are processed within 2 to 3 business days (Monday - Friday, excluding U.S. federal holidays) after receiving your order confirmation email.

• You will receive another notification email with tracking information once your order has shipped.

• Processing times may be longer during high-volume periods, such as new set releases or major sales events. We appreciate your patience.

2. Shipping Methods, Costs, and Delivery Estimates

• Shipping Method: We use reliable carriers for our shipments, primarily USPS (United States Postal Service), and may use UPS or FedEx for larger orders at our discretion.

• Shipping Costs (within the Contiguous US):

  • FREE Standard Shipping on all orders totaling $89.00 or more (after applicable discounts and before taxes).

  • A flat rate of $4.99 applies to all orders under $89.00.

• Estimated Delivery Time (Contiguous US): Typically 3 to 7 business days after the 2-3 business day processing period. The total estimated time from order placement is approximately 5-10 business days.

Important Notes on Delivery Times:

• Delivery times are estimates provided by the carriers and start from the date of shipment.

• We cannot guarantee delivery dates. Delays may occur due to carrier issues, weather, address problems, or other circumstances beyond our control.

3. Shipping Destinations

• We currently ship only to physical street addresses within the contiguous 48 United States.

• Due to carrier limitations and logistical constraints, we are currently unable to ship orders to the following locations:

  • Alaska (AK)

  • Hawaii (HI)

  • P.O. Boxes

  • APO/FPO/DPO addresses

  • U.S. Territories (e.g., Puerto Rico, Guam)

4. International Shipping

We do not offer international shipping at this time.

5. Pre-Orders

If your order contains a pre-order item, the entire order will ship together once the pre-order item becomes available. If you wish to receive in-stock items sooner, please place a separate order for them.

6. Order Tracking

Once your order ships, we will send you a shipping confirmation email that includes your tracking number(s). Please allow 24-48 hours for the tracking information to become active on the carrier's website.

7. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. USBT Online is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, the customer may be responsible for return shipping fees and any subsequent reshipment costs.

8. Damaged or Lost Packages

• Damaged Packages: If your order arrives damaged, please contact us within 48 hours of delivery at support@usbtonline.com. Include your order number and photos of the damaged product and packaging. Please keep all items and packaging materials until the claim is resolved.

• Lost Packages: If tracking shows delivered but you have not received it, check around your property and with neighbors. If still missing after 24 hours, contact us. If tracking hasn't updated for several business days, contact us so we can initiate an investigation with the carrier.

9. Changes to Shipping Policy

USBT Online reserves the right to modify this Shipping Policy at any time. Changes are effective immediately upon posting on our Website.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us:

USBT Online

Customer Support

4301 SW 160th Ave, Apt 207, Miramar, FL 33027 United States

Email: support@usbtonline.com

Phone: +1 561-370-7940